In addition to routine mosquito surveillance and control efforts, District staff respond to an average of nearly 4,000 calls each year.  During busy summer months, the District receives as many as fifty service requests each day.  Every department at the District is involved in intake and response to public service requests.

Residents can request service by calling the District’s mainline or by filling out an online form.

When residents call in, Devina is the main person with whom residents speak, with Mary and other staff occasionally filling in.  Devina answers questions, clarifies the exact services the District offers, and helps redirect callers to other staff/agencies as appropriate.  When a caller requests a District service, Devina enters the caller’s contact information, the type of service requested, the address requiring service, and other details about exact location and any information (dogs, locked gates, etc.) that our staff should be aware of when arriving on-site.

Residents can also request service by filling out key details on the District’s online service request form.  Prior to 2025, Devina or other staff would manually copy over the information to the MapVision platform for internal use.  In 2025, the District transitioned to a form that allows residents to enter their requests directly into an external-facing page of the MapVision system.  The service requests are held in a staging area until Devina or another staff reviews them for completeness (sometimes staff need to call the resident to ask for additional clarification) and transfers them to the list of active service requests.  District staff have iterated the external-facing page in response to various comments from residents.  This transition has made the service request intake more efficient for requestors and staff.

As service requests are entered into the District’s MapVision database, the team is able to view these requests in real time. This system allows staff to efficiently coordinate their daily activities according to both the existing workload and service request locations. By leveraging real-time data, the District ensures a prompt and organized response to residents’ needs. Typically, the District responds to each service call within one business day.

Most service requests (mosquito, standing water, yellowjackets, mosquitofish, rodent inspections, etc.) are assigned to Vector Control Technicians in the Operations Department, but some service requests (insect identifications, backyard tick checks, etc.) are assigned to Vector Ecologists in the Laboratory Department.

District staff communicate with the resident multiple times during and after the staff’s visit to the location. Staff may ask clarifying questions, show the resident the issue and suggest additional actions, and/or describe what actions the District can take to resolve an issue. Following rodent inspections, residents can also request a paper/PDF report outlining the staff’s findings and recommendations for next steps. Following yellowjacket nest treatments, staff let residents know to call back for a re-treatment if the nest continues to be active after several days.

Vector Control Technician Justin prepares mosquitofish for a service request.

Vector Ecologist Tara flags for ticks in response to a resident's service request.

Vector Ecologist Tara and Vector Control Technician Walter collaborate on a flea-related service request.

After a service request is completed, residents are asked to share their experience and rating via an anonymous survey sent to residents who shared their email address when requesting the service. The responses are overwhelmingly positive, reflecting well on the District’s staff, services, and prompt attention to publicly submitted service requests.

Recent responses to the survey:

Page last updated: October 7, 2025